We hope you don't have to use our warranty or repair service. If you find you have problems you need fixed, we apologies in advance for your troubles. We also hope to learn from each warranty case we handle, and ask that you provide as much feedback as possible so we can improve our products and services in the future.
All returns may be opened by the Egyptian Customs Service on re-entry to Egypt. To make our life easier and your return hassle free (and with no added expenses), we ask you treat all returns, as warranty REPAIRS. See the note below for more information on addresing goods.
We continually update and enhance our product offering and we explicitly exclude, from our warranty procedures, returning a working "old model unit" for an upgrade.
Only in exceptional circumstances will we send replacement goods before we see your returned unit.