Warranty


We stand behind the goods we manufacture and sell. We offer a 12 months return to base warranty. If you have a problem with something we sold you, and we cannot resolve the issue by email or over the phone, then we'll repair or replace the faulty goods as quickly as possible. 

If the equipment is more than 12 months old and has a problem, or you purchased a second hand unit, we can advise, fix and in some cases offer an upgrade at a discounted price! We sometimes do this because its often a more economic solution to "upgrade" older equipment by replacement.

How to Get Your Unit Repaired/Replaced

We hope you don't have to use our warranty or repair service. If you find you have problems you need fixed, we apologies in advance for your troubles. We also hope to learn from each warranty case we handle, and ask that you provide as much feedback as possible so we can improve our products and services in the future.

All returns may be opened by the Egyptian Customs Service on re-entry to Egypt. To make our life easier and your return hassle free (and with no added expenses), we ask you treat all returns, as warranty REPAIRS. See the note below for more information on addresing goods.

We continually update and enhance our product offering and we explicitly exclude, from our warranty procedures, returning a working "old model unit" for an upgrade.

Only in exceptional circumstances will we send replacement goods before we see your returned unit.


Warranty Process:

Contact SPTRONICS for Warranty Return Authorization mailto:support@sptronics.com
Only ship the control unit back, sensors/cables/etc... unless agreed before hand should not be shipped back.
Package the product in a secure manner with adequate cushioning. Any product with exposed contacts must be package in an anti-static bag.
If authorization is provided via email, please print the email and include it in the shipment.
It is your responsibility to pay for shipping the product to SPTRONICS
Mark the package as "Warranty Return", mark the package value as $10 USD
Send the product to: 
SPTRONICS
171 8th district
6th of October
Giza, Egypt
Keep a proof of shipment such as receipt of shipping cost or tracking # in case shipment is lost.

Shipping Cost

We expect you to pay your own shipping costs to us, and if we find your problem is due to our negligence, we will pay for the return AIR MAIL shipping costs back to you. If there was no problem we will charge you the return shipping costs and a handling fee. In some circumstances we will re-imburse your return shipping costs.